Skills & Competencies for Retail Tire Sales Associate

Retail Tire Sales Associate job profile

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JOB SUMMARY for Retail Tire Sales Associate

Evaluates retail customer needs and makes product/service recommendations accordingly.

JOB RESPONSIBILITIES for Retail Tire Sales Associate

Schedules appointments with the service department. Answers telephone calls in a professional manner and refers callers to the appropriate personnel. Ensures retail area is maintained in a neat, clean, professional manner. Aids in receiving, stocking and maintaining all displays.

Retail Tire Sales Associate SALARY RANGE

BASE 50%
$35,145
TOTAL 50%
$40,851
Job Level
A01
Job Code
SM15000360
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Retail Tire Sales Associate Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Retail Tire Sales Associate skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 hard skills or competencies (industry competencies) for Retail Tire Sales Associate

1 Industry Competency – Retail Industry
Proficiency Level -1
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Lists diverse activities and functions of retailing including buying, advertising, and data processing.
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Level 2 Behaviors
(Light Experience)
Identifies and explains major operational issues and considerations.
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Level 3 Behaviors
(Moderate Experience)
Implements promotional activities to communicate the features and benefits of new products.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of retail pricing strategies to maximize profitability and competitiveness.
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Level 5 Behaviors
(Mastery)
Champions the adoption of predictive analytics to optimize pricing, inventory management, and marketing strategies.
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2 Industry Competency – Retail Customer Support
Proficiency Level -1
Skill definition-Providing assistance and resolutions to retail customers, ensuring their satisfaction and maintaining a positive customer experience.
Level 1 Behaviors
(General Familiarity)
Cites the key elements of a product description, including price, specifications, and customer reviews.
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Level 2 Behaviors
(Light Experience)
Applies organizational procedures to help customers with product information, return, or order status requests.
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Level 3 Behaviors
(Moderate Experience)
Analyzes customer feedback with the product team to provide insights on product features or quality improvements.
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Level 4 Behaviors
(Extensive Experience)
Accommodates irate customers through de-escalation techniques and conflict resolution strategies to support brand service.
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Level 5 Behaviors
(Mastery)
Creates and enforces proactive measures to reduce customer complaints and improve customer satisfaction.
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3 Retail Tire Sales Associate - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Tire Sales Associate
Proficiency Level - 4
5 Competency for - Retail Tire Sales Associate
Proficiency Level - 5

4 general skills or competencies (Job family competencies) for Retail Tire Sales Associate

1 Job Family Competencies – Customer Acquisition
Proficiency Level -2
Skill definition-Attracting and converting new customers for our business.
Level 1 Behaviors
(General Familiarity)
Cites examples of key performance metrics related to customer acquisition.
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Level 2 Behaviors
(Light Experience)
Applies effective methodologies to support customer acquisition goals.
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Level 3 Behaviors
(Moderate Experience)
Analyzes existing strategies to identify opportunities to enhance customer acquisition rate.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with cross-functional teams to generate acquisition strategies and drive customer advocacy.
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Level 5 Behaviors
(Mastery)
Builds customer loyalty programs to target high-potential opportunities for customer acquisitions.
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2 Job Family Competencies – Service Delivery
Proficiency Level -1
Skill definition-Creating and implementing innovative strategic plans and solutions to address customer concerns and needs and meet service delivery expectations.
Level 1 Behaviors
(General Familiarity)
Cites examples of constraints and benefits in service delivery.
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Level 2 Behaviors
(Light Experience)
Applies various communication styles in providing our services to customers.
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Level 3 Behaviors
(Moderate Experience)
Communicates with any disgruntled customers to win back their trust and business.
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Level 4 Behaviors
(Extensive Experience)
Creates innovative strategies to address reliability issues and optimize service delivery process.
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Level 5 Behaviors
(Mastery)
Conceptualizes effective staffing and scheduling patterns to uphold our quality of service delivery.
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3 Retail Tire Sales Associate - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Tire Sales Associate
Proficiency Level - 4
5 Competency for - Retail Tire Sales Associate
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Retail Tire Sales Associate

1 Core Competencies – Self-Motivation
Proficiency Level -2
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Cites examples and traits of being self-motivated.
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Level 2 Behaviors
(Light Experience)
Clearly defines one's strengths, weakness, aspirations, and work styles.
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Level 3 Behaviors
(Moderate Experience)
Assesses past mistakes and makes changes that will lead to success.
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Level 4 Behaviors
(Extensive Experience)
Acts as a role model for positivity, optimism, and hard work.
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Level 5 Behaviors
(Mastery)
Creates a transparent and open working environment within our organization.
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2 Core Competencies – Initiative
Proficiency Level -2
Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Cites examples of initiative in own personal or professional life.
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Level 2 Behaviors
(Light Experience)
Assists others without being asked to achieve more than what is expected or required.
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Level 3 Behaviors
(Moderate Experience)
Implements workflow initiatives to improve efficiency and productivity.
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Level 4 Behaviors
(Extensive Experience)
Improves processes that contribute to business and company-level strategies.
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Level 5 Behaviors
(Mastery)
Coaches others to foster an environment that can adapt quickly and willingly to rapid change.
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3 Retail Tire Sales Associate - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Retail Tire Sales Associate
Proficiency Level - 4
5 Competency for - Retail Tire Sales Associate
Proficiency Level - 5

Summary of Retail Tire Sales Associate skills and competencies

There are 5 hard skills for Retail Tire Sales Associate, Retail Industry, Retail Customer Support, Retail Customer Interaction, etc.
4 general skills for Retail Tire Sales Associate, Customer Acquisition, Service Delivery, Promotion, etc.
8 soft skills for Retail Tire Sales Associate, Self-Motivation, Initiative, Effective Communication, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Tire Sales Associate, he or she needs to be proficient in Self-Motivation, be proficient in Initiative, and be skilled in Effective Communication.

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